Help Centre - Returns
If you change your mind for whatever reason and simply do not want any of the products purchased, you can cancel your order as long as it is within 30 days of receipt of goods and has not been installed and you still have original packaging. We will accept returned goods in accordance with the above points. Please note: We are unable to accept cancellation at any stage if any item is ordered with any personalisation or items custom manufactured to your specification. You must notify Bathroom Republic of your intent to return by one of the following methods:
- Telephone: 0330 010 1379
- Email: firstname.lastname@example.org
Once we have received your returning items, and inspected them, and if our returns department authorises the refund, we aim to issue your refund within 14 working days. Please note it may take 3-5 working days for the refund to appear on your statement.