Help Centre - FAQs


So that we can maintain our great quality and low prices, we don't offer an installation service.

We recommend installation is carried out by an qualified and experienced professional and we also suggest that you don't schedule any installation until you have received and checked your goods.

Yes, a VAT invoice can be sent upon request if you need it. Please contact us for more information.
Yes, please get in touch with us to find out if you are eligible. Either fill in the form on our Trade Account page, or call us on 0330 010 1379.

Yes, all prices on our website are including VAT at the standard rate of 20%. If you feel you entitled to not paying for VAT, please call us on 0330 010 1379 for assistance.

We show up to date stock information for every product on our website. If there is an out of stock item you are interested in, please get in touch and we'll let you know when it will be next available.

We frequently run promotions that include voucher codes - look out for them on our website and social media pages. If you have one, you may use it on the View and Edit Cart Page.